Frequently Asked Questions
Everything you need to know about your KYCS shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days within the continental US. We offer free shipping on all orders over $75, while a flat rate of $6.95 applies to smaller orders.
What is the KYCS return policy?
We want you to love your fit. If you are not satisfied, we accept returns on unworn items with original tags attached within 30 days of delivery. Return shipping is free for all domestic exchanges.
How do I know which size to choose?
Each product page features a detailed 'Size & Fit' guide. Our garments are generally true to size, but we recommend checking the specific measurements provided for each collection to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Shop Pay' installments for flexible payment options.
How should I care for my KYCS garments?
To maintain the quality and longevity of our fabrics, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are located on the inner label of every piece.
Can I track my order once it has shipped?
Yes. Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.